FAQ

Everything we sell is printed to order, just for you. Orders ship within 1 to 3 business days (Monday to Friday, excluding US federal holidays). Orders placed after 12:00 PM Central Time, or on a weekend or holiday, start the next business day.

Most US orders arrive 2 to 7 business days after you order: 1 to 3 business days to print and pack, then 1 to 4 business days with the carrier. Full details are in our Shipping Policy.

Yes, to most countries worldwide, and checkout shows whether we deliver to your address before you pay. International orders usually arrive 10 to 30 business days after you order. Import duties or taxes aren't collected at checkout; your country may charge them on delivery.

In the US, shipping is $4.87 per order, and free on orders of $85 or more (your order total after any discounts, before tax). International shipping is $8.57 per order. Your exact rate is shown at checkout before you pay.

Yes. We ship to PO boxes and APO/FPO/DPO military addresses.

We email you a tracking link as soon as your order ships. You can also find it on our Track Your Order page.

Usually, yes. If your order has more than one item, it may sometimes arrive in separate parcels.

If tracking hasn't moved for 7 business days, or shows delivered but the parcel isn't there, please check your mailbox, porch, building office and neighbours, and give it one more day, as carriers sometimes scan early. If it still hasn't turned up, contact us and we'll send a free replacement or a full refund, whichever you prefer. See our Shipping Policy.

Contact us right away. If your order hasn't gone into production yet, we'll update it. If a parcel comes back to us because the address was wrong or incomplete, we'll contact you and send it again once, free of charge.

If your item arrives damaged, misprinted or not what you ordered, tell us within 30 days of the delivery date shown in your tracking. We'll send a free replacement or refund you in full. See our Return & Refund Policy.

No. You don't need to send anything back, and there's no return shipping or restocking fee.

Because every item is printed just for you, we can't refund or replace an order for a change of mind, or for a size or colour chosen at checkout. Please check the size guide on the product page before you order.

Contact us as soon as you can. If your order hasn't gone into production yet, we can change the size or colour. Once it's printed, we can't exchange it for a different size.

Email support@plantparent.co or write to us through our contact page. Include your order number, tell us what went wrong, and let us know whether you'd like a replacement or a refund. A photo helps us fix the problem with our print partner, if you can send one.

We issue refunds to your original payment method within 2 business days of approving your request, including any shipping you paid. Your bank or card issuer may take another 5 to 10 business days to show the credit.

Replacements are printed to order and shipped free. In the US they usually arrive 2 to 7 business days after we confirm your replacement, and you'll get a tracking link by email.

Visa, Mastercard, American Express, Discover and Diners Club cards; Shop Pay, including Shop Pay Installments where offered; PayPal; Apple Pay; and Google Pay. See our Payment Policy.

Prices are shown and charged in US dollars for US shoppers. If you shop from outside the United States, prices may be shown and charged in your local currency, converted at checkout. Your card issuer may add its own currency conversion or foreign transaction fees.

Your payment is taken when you place your order.

Yes, if it hasn't gone into production yet. Orders go into production quickly, so contact us as soon as you can. We can change the size or colour, or cancel your order for a full refund.

Where sales tax applies, it's calculated at checkout based on your shipping address, and shown before you pay.

Not at the moment.

Each product page lists the garment, fabric and fit for that item, so you know exactly what you're getting before you order.

Fit can vary from one style to another, so please check the size chart on the product page before you order. If you're between sizes, the smaller one fits closer and the larger one feels roomier.

The sizes available for each item are shown on its product page, along with a size chart with measurements.

Each product page has its care instructions. For all our printed pieces: turn it inside out, wash in cold water with a mild detergent on a gentle cycle, and skip bleach. Air dry in the shade when you can. If you iron, go low and iron inside out, never directly on the design.

Printed in Florida and Texas for US orders; international orders are printed by partner facilities abroad.

Each design shows its colours on the product page, from moss and espresso to midnight, pepper and mustard.

Email support@plantparent.co, call +1 (210) 864-8730, or write to us through our contact page. We're here Monday to Friday, 9:00 AM to 5:00 PM Central Time, and closed weekends and US federal holidays.

We reply to every message within one business day.

Plant Parent (plantparent.co) is owned and operated by Teacher Picks LLC, a company based in the United States. Our full contact details are below.