Refund policy
Return & Refund Policy
Every Plant Parent piece is printed to order, just for you, and we stand behind each one. If your item arrives damaged, misprinted or not what you ordered, tell us within 30 days of the delivery date shown in your tracking (30 calendar days). We'll send a free replacement or refund you in full. You don't need to send anything back.
How to ask
Email support@plantparent.co or write to us through our contact page. Include your order number, tell us what went wrong, and let us know whether you'd like a replacement or a refund. A photo helps us fix the problem with our print partner, if you can send one.
Damaged, misprinted or wrong items
Please check your order when it arrives. If an item is damaged, misprinted, or a different design, size or colour from your order confirmation, email support@plantparent.co within 30 days of the delivery date with your order number (and a photo if you can). We'll send a free replacement or refund you in full. You don't need to send it back.
What it costs you
Nothing. There is no return shipping to pay, no restocking fee, and replacements ship free.
Refunds
Refunds cover the full price of the affected item, including any shipping you paid. We issue them to your original payment method within 2 business days (Monday to Friday, excluding US federal holidays) of approving your request. Your bank or card issuer may take another 5 to 10 business days to show the credit.
Replacements
Replacements are printed to order and shipped free. In the US they usually arrive 2 to 7 business days after we confirm your replacement (Monday to Friday, excluding US federal holidays). International replacements take 10 to 30 business days. You'll get a tracking link by email.
What isn't covered
Because every item is printed just for you, we can't refund or replace an order for a change of mind, or for a size or colour chosen at checkout. Please check the size guide on the product page before you order.
Changing or cancelling an order
If your order hasn't gone into production yet, we can change the size or colour, or cancel it for a full refund. Orders go into production quickly, so contact us as soon as you can. Once your order is printed, the promise above applies.
Lost or undelivered parcels
If your parcel is lost or doesn't arrive, see our Shipping Policy.
Questions
Plant Parent
Owned and operated by Teacher Picks LLC, a Wyoming limited liability company
2527 Portici Pass, Round Rock, TX 78665, United States
Email: support@plantparent.co
Phone: +1 (210) 864-8730
Customer care: Monday to Friday, 9:00 AM to 5:00 PM Central Time. Closed weekends and US federal holidays.
Phone calls answered Monday to Friday, 9:00 AM to 5:00 PM Central Time.
We reply to every message within one business day.
You can also reach us through our contact page.
Last updated: September 25, 2026